Effective Date: 2026
- Order Processing and Shipping Timelines
All Buff City Soap products are handmade fresh daily. Once an order is confirmed and payment is verified, it will be processed and shipped within 1–3 business days (excluding weekends, public holidays, and seasonal peak periods).
Standard domestic delivery typically takes 4–6 business days after shipment. The delivery times mentioned above are estimates and may be subject to slight delays due to logistics congestion, extreme weather, carrier operational adjustments, or regional delivery restrictions.
Orders are neither processed nor delivered on non-business days. All processing and delivery timelines begin on the first business day following payment confirmation. - Shipping Fee Policy
Shipping fees are calculated based on order weight, product quantity, and the delivery destination; the cost will be clearly displayed prior to checkout.
All shipping fees are final and non-refundable under any circumstances, including but not limited to order cancellations, customer-initiated returns, refused packages, and delivery failures caused by incorrect addresses. Rules for free shipping promotions will be outlined on the relevant event page and apply only during the promotional period. - Delivery Address Modification Policy
Customers are responsible for carefully verifying the accuracy of all delivery information at checkout, including the full delivery address, postal code, recipient’s name, and contact number.
Once an order has been submitted and confirmed, the address cannot be modified, nor can the order be cancelled or information changed. We assume no liability for non-delivery, misdelivery, lost packages, or additional shipping costs resulting from customer input errors, browser autofill mistakes, or unauthorized address changes. No refunds or replacements will be issued in such cases. - Delivery Inspection and Confirmation Policy
Customers must inspect the condition of the package and products immediately upon receipt. In the event of defective, damaged, incorrect, or missing items, customers must submit a valid claim to our Customer Experience Team within the 30-day return window and provide complete photographic evidence (including outer packaging, inner packaging, and the affected items).
A package is deemed successfully delivered once the tracking status indicates “Delivered to the correct address provided by the customer.” We are not liable for packages lost, stolen, or missing items after delivery has been confirmed, nor do we offer refunds or replacements in such cases. - Undeliverable and Returned Packages
Packages returned to the sender due to incorrect addresses, failure to collect the package, refusal of delivery without valid reason, or the recipient’s absence will be considered delivery failures caused by the customer. Original shipping fees are non-refundable, and the customer is responsible for return shipping costs as well as the cost of re-shipment. - Shipment Tracking and Order Updates
Once your order has shipped, we will send a shipment confirmation email containing official tracking information to your registered email address. You can use the tracking link to view real-time delivery status throughout the shipping process.
If you encounter any shipping irregularities (such as prolonged delays or transit issues) during delivery, please contact our Customer Experience team promptly for assistance.