Effective Date: 2026
This Return and Refund Policy applies to all purchases, including in-store purchases made at authorized Buff City Soap retail locations (“Makeries”). This policy complies with Google Merchant Center requirements and covers return timeframes, eligible return scenarios, return procedures, shipping terms, and non-refundable situations.
All products sold by Buff City Soap are plant-based and handmade fresh daily. To strictly adhere to public health, product safety, and hygiene standards, we do not accept returns, exchanges, or refund requests based on personal preference once the merchandise has left our production or retail facilities.
- General Return Eligibility and Timeframe
For online orders placed via buffcitysoapvs.shop: Customers may submit a support request within 30 calendar days of delivery confirmation if items are defective, damaged, incorrect, or missing. Refunds will be credited to the original payment method within 3 business days.
We do not accept returns or exchanges based on personal preference (including, but not limited to, dislike of scent or texture, or the product not being suitable for personal use).
To help customers make confident purchasing decisions, we offer mini-sized product options and official scent guides on our website for reference prior to purchase. - Required Documentation for Return Review
Claims regarding damage, defects, incorrect items, or incomplete orders require clear photographs of the outer packaging, inner packaging, and the affected product(s). Claims cannot be processed without valid photographic evidence. - Online Order Terms (buffcitysoapvs.shop)
Please inspect your order immediately upon receipt. If any issues arise within the 30-day return window, please contact our “Customer Experience Team” via the official support channels on our website to resolve the matter.
The following terms apply to all online orders:
- Shipping costs are non-refundable under any circumstances.
- Requests for refunds or exchanges based on scent preference will not be accepted.
- Stolen Packages: If tracking status indicates the package was delivered to the correct address provided by the customer, we are not liable for—nor do we provide refunds or replacements for—packages lost, stolen, or items missing after delivery. 4. Policy Regarding Incorrect Delivery Addresses
Customers are responsible for carefully verifying all delivery information at checkout, including the address, postal code, contact details, and delivery specifics.